Refund Policy & Return Policy

30 Day Risk Free Trial | First-time customers only

Return Policy
As a first time customer, you can try one AVIVA garment for 30 days risk-free. If you don't like how they function, we will happily give you your money back (minus the cost of shipping). This following items are excluded from this policy:

• Menstrual pads
• Wet bags

If you purchased more than one item, please remember that this trial is only available for one pair. Also, you must create an account during checkout. If you are unsatisfied, please contact us within 30 days of purchase to claim your refund.

Refund Policy

All of our underwear bottoms are final sale and not eligible for refund or exchange (with the exception of our 30-day trial for new customers). For hygienic reasons, underwear cannot be accepted.

Faulty Garments

We take care in ensuring our products are of the highest quality. However, if for any reason, you find a genuine defect in one of our products, please contact us.

If you have received a product that is deemed unacceptable in quality, we will offer a replacement within 30 days of purchase date.

Email us at info@avivawear.com to notify us of a defective product as soon as possible, including the below:

• An image or more of the issue (only clear photos will be considered)
• A clear description of the issue
• The product name and your order number

If you have received an incorrect order or item, please contact us at info@avivawear.com with the following information:

• Your order number
• The item(s) you ordered
• The item(s) you received

As soon as one of our team members approves your return, you will receive your refund within 7 days to your original payment method (not including shipping fees).